Turning Word-of-Mouth Into a Scalable Growth System: A Case Study for Architecture Firms
An architecture and planning firm reached out to us with a challenge we hear often: “We know our work speaks for itself, but we’re struggling to consistently get in front of the right clients.” They had all the fundamentals in place, exceptional project delivery, a strong portfolio, and a base of loyal, returning clients. But despite their success, they lacked one critical piece: a consistent and predictable new business pipeline.
For years, their growth had been fueled by referrals and word of mouth. But as competition increased and sales cycles grew longer, that once-reliable approach began to feel increasingly risky, and reactive.
That’s where we stepped in
The Challenge: A Great Team With No Outreach System
The firm had limited visibility in their target markets and a nearly nonexistent outbound strategy.
They weren’t tracking emails, barely using LinkedIn beyond profile views, and had no process for testing what worked.
They didn’t need just leads, they needed a repeatable system.
So we built one.
Our Approach: Structured, Iterative, and Strategic
We began by splitting the outreach strategy across two main channels:
- Cold Email (for direct value-based messaging)
- LinkedIn (for professional positioning and warm engagement)
Here’s what we implemented:
- Developed high-converting email scripts tailored to architecture and planning buyers
- Rebuilt two team members’ LinkedIn profiles into authority-focused assets
- Created multiple script variants and profile tests to optimize outreach
- Deployed weekly tracking, analyzing opens, replies, positive responses, and booked calls
- Actively refined messaging based on performance data—nothing was static
The Results: Growth That Built Month Over Month
Over 5 months, the transformation was clear:
Email Performance
- May: 1,959 emails sent, 29% open rate
- August: 4,614 emails sent, 40.75% open rate
- Positive replies increased from 3 in May to 11 in September
- Email reply rates averaged 1.74%+ at peak, above industry benchmarks
LinkedIn Outreach
- Monthly connection requests rose from 765 to 2,929
- New connections doubled, with a consistent rise in positive conversations
- August alone saw 81 replies and 37 positive responses via LinkedIn
- Profiles with refined messaging delivered up to 21.74% acceptance rates
Booked Calls
- The client started with 3 calls/month
- By September, they were booking 5+ quality sales calls monthly
- Each call came from a nurtured contact—not cold, random outreach
Why This Worked
This wasn’t about spamming inboxes. It was about intelligent sequencing, clear messaging, and constant iteration. We turned abstract strategy into measurable outcomes by:
- Speaking the language of their industry
- Offering clear value in every message
- Using data to constantly refine what resonated
We gave the architecture firm what they were missing: a growth engine that didn’t depend on referrals or luck.
Where They Are Now
They now have:
- Fully optimized LinkedIn profiles
- A set of scripts that convert consistently
- Weekly dashboards tracking engagement and outcomes
- A sales pipeline driven by warm leads, not cold pitches
And most importantly, they have control over their growth.
Client Testimonial
“Working with the team at Sader completely transformed how we think about business development. Before this, we didn’t even believe outbound could work for a design-led firm like ours. Now, we’re booking regular calls with the right type of clients, and our messaging finally reflects our value. This isn’t just lead gen, it’s brand elevation.”
— Principal, Architecture & Planning Firm
If your architecture or planning studio is tired of the feast-or-famine cycle, we’d love to show you how we can help you build the same kind of momentum.